Privacy Policy
Your trust is essential to how we operate. We collect only the information we need to deliver the Services, keep accounts secure, and support your campaigns. We avoid surprise uses of data, we explain the choices available to you, and we limit sharing to vendors who help us run a reliable, compliant service. This page describes the data we handle and the safeguards we use to protect it.
1) Scope
This Policy applies when you visit our website, submit an inquiry, or use our onboarding and account‑support Services for third‑party advertising platforms such as Meta, TikTok, and Google. It covers information you provide directly, data we collect automatically through basic analytics, and limited details we receive from vendors who help with verification, fraud prevention, or troubleshooting authorized platform connections.
2) Information we collect
We may collect contact details (name, email, phone, company), billing information (address, tax/VAT), verification materials (government or business documents required for KYC/AML), platform identifiers (ad account IDs, pixels, BM/Business Center IDs), and the content of your messages with our team. Automatically, we log IP address, device and browser type, pages viewed, timestamps, referring URLs, and cookie data used for session management and to understand aggregate usage patterns.
3) How we use information
We use data to deliver the Services you request; verify identity and permissions; configure or troubleshoot platform access you authorize; communicate about onboarding steps, invoices, and support updates; detect and prevent fraud or policy abuse; meet legal and tax obligations; and improve reliability and user experience. With your consent, we may send occasional product or service updates—you can opt out at any time and we will honor your choice promptly.
4) Lawful bases (EEA/UK where applicable)
Where data‑protection laws require a legal basis, we rely on performance of a contract (to provide the Services you request), legitimate interests (security, fraud prevention, support quality, and product improvement), legal obligations (record‑keeping and compliance), and consent (for specific marketing communications or optional cookies where required).
6) International transfers
Data may be processed in countries different from yours. When transfers are required, we implement appropriate safeguards such as Standard Contractual Clauses or comparable mechanisms, and we expect our vendors to maintain robust technical and organizational security measures that align with industry practice.
7) Data retention
We keep information only as long as needed for the purposes described here. Typical retention periods include: billing and accounting records for seven (7) years or as required by tax law; verification records for two (2) to seven (7) years depending on legal requirements; and support logs and basic analytics for up to twenty‑four (24) months, after which they may be aggregated or anonymized.
8) Security
We use administrative, technical, and physical safeguards to help protect information against loss, misuse, and unauthorized access. Examples include least‑privilege access, encrypted transport, and regular process reviews. No method is perfect, so we encourage you to keep credentials secure, use strong passwords, and contact us immediately if you suspect unauthorized access to your accounts.
9) Your rights
Depending on your location, you may have rights to access, correct, delete, or port your information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. To exercise your rights, email hello@advertisement.help. We may need to verify your identity, and we will respond within a reasonable timeframe consistent with applicable law.
11) Third‑party links
Our website may include links to third‑party sites or services. Because those properties are not operated by us, their privacy practices are governed by their own policies. We encourage you to review the policies of any external service before sharing your information.
12) Children’s privacy
Our Services are designed for businesses and are not directed to children under sixteen (16). We do not knowingly collect personal information from children, and if we learn that we have, we will delete it promptly and take steps to prevent unintentional collection going forward.
13) Changes
We may update this Policy from time to time to reflect new features, legal requirements, or improvements in our security practices. When we make material changes, we will update the “Last Updated” date above and may provide a brief site notice. Your continued use of the Services after the update means you agree to the revised Policy.
14) Contact us
Advertisement.Help
Ignite Media Scaling Agency, Marketing Desk,
Office#17, 7th Floor, Trade Center, Hyderabad.
Email: hello@advertisement.help